Privacy policy

Daloda Pty Ltd (“Daloda”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://www.daloda.com, make a purchase, or interact with us.

1. What Information We Collect

We collect the following types of personal information:

Contact Details: Name, email address, phone number, shipping and billing addresses.
Order Details: Items purchased, transaction amount, payment method (via secure third-party processors).
Technical Data: IP address, browser type, device information, pages visited, time spent on the site (via cookies and analytics tools).
Marketing Preferences: Your choices regarding email marketing and product updates.

We do not collect or store your credit card details. Payments are processed securely via [Shopify Payments / PayPal / Afterpay / etc.].

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Communicate with you about your order or account
Provide customer support
Improve our website and user experience
Send marketing emails (only if you opt in)
Comply with legal obligations

3. Disclosure of Your Information

We do not sell your personal information. However, we may share it with:

Service Providers: e.g., shipping companies, payment processors, IT support
Analytics & Marketing Platforms: e.g., Google Analytics, Meta Ads
Legal Authorities: if required to comply with laws, regulations, or court orders

All third parties we engage are bound by confidentiality and data protection agreements.

4. International Data Transfers

As an Australian company serving customers worldwide, your data may be stored and processed in other countries. We ensure such transfers comply with relevant data protection laws (e.g., GDPR for EU residents).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences via your browser settings or through our cookie banner (if applicable).

6. Your Rights

Depending on where you live, you may have rights to:

Access and correct your personal information
Request deletion of your data
Object to or restrict certain types of processing
Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@daloda.com.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law (e.g., for tax or accounting purposes).

8. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

9. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website constitutes your acceptance of the revised policy.