Shipping policy

Thank you for shopping with Daloda Pty Ltd. Below you’ll find all the important information about how and when we ship your orders.

1. Shipping Origin

We hold stock in Australia, the USA and Canada.

2. Handling Time

Orders are normally processed on the same business day, but processing may take 2–3 business days depending on workload.
Please note: Business days do not include weekends or public holidays.

3. Estimated Delivery Times

Region	Delivery Time (after dispatch)
Australia	1–3 business days
North America	3–5 business days
Rest of the World (including Europe)	10–15 business days

Please note: These are estimated timeframes only. Actual delivery may vary depending on customs clearance times, local postal service efficiency, and unforeseen delays such as public holidays or weather disruptions.

4. Shipping Providers

We use trusted shipping carriers including Australia Post, Sendle, and other international logistics partners, depending on your location and selected shipping method.

5. Tracking

Once your order is dispatched, you’ll receive an email with your tracking number and tracking link. You can use this to monitor your parcel’s progress.

6. Customs, Duties & Import Taxes

For international orders, please be aware that import duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

7. Shipping Delays

While we do our best to ensure timely delivery, delays can occur due to:

High seasonal volumes
Customs processing in your country
Natural disasters or weather disruptions
Public holidays (Australia and your country)

We appreciate your patience during such events.

8. Incorrect Addresses or Unclaimed Packages

Please double-check your shipping address during checkout. Daloda is not responsible for delays or loss caused by incorrect address information or unclaimed packages. If a parcel is returned to us, re-shipping fees will apply.